Submit a request
⚠ Notice: As of February 24th 09:00 UTC, KakaoGames no longer publishes Black Desert Online and our Support team no longer has access to the in-game database.
Any issues related to your in-game family, characters, items, quests, in-game mailbox or marketplace can only be handled by [Pearl Abyss Support].
The KakaoGames support team can only assist with account transfer issues.
If you are playing on Xbox/PS4 and need support for the Console version, please go to the BDO Console support page.
What is your issue related to?
Your report will be automatically collected and handled. Please note that you will not receive a custom response to your ticket and due to privacy reasons you will not be informed of the outcome, but rest assured that your report will be reviewed by our GM team.
If you require the GM team to take an action on your own account, please use the [In-game] form instead.
Please make sure to check our [Known Issues for the Account Transfer Registration].
The forums are a great place to get answers for gameplay questions!
Please contact our payment provider at support@paymentwall.com.
For any Pearl-related issues, please use the In-game form.
You are currently not signed in, so make sure you have filled in a valid email address in order to receive our responses.
Please note that some account requests require you to be signed in.
You can find more information about this event in our forum announcement. Please note that the in-game event will be completely English-spoken.
If you are requesting any account changes, please make sure to log into your account first before submitting the ticket. When requesting an email change, make sure to mention both the old and new email address in the Description field.