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Notice: As of February 24th 09:00 UTC, KakaoGames no longer publishes Black Desert Online and our Support team no longer has access to the in-game database.
Any issues related to your in-game family, characters, items, quests, in-game mailbox or marketplace can only be handled by [Pearl Abyss Support].
The KakaoGames support team can only assist with account transfer issues.

If you are playing on Xbox/PS4 and need support for the Console version, please go to the BDO Console support page.

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