Knowledge Base
Announcements
- ★ [Pet Sizes] Wolf / Lynx: Exchanging & Pet Appearance Change coupon
- ★ Client Authentication System - Authentication Failure
- ★ Client Authentication System
- ★ Character Stuck? Please file a ticket under "In-game > Stuck" for quick help.
- ■ [Technical Issue] Unable to load website, forum, launcher or error code -118
General Information
- ★ Xbox version
- ■ Policy regarding threats of suicide and suggesting suicide
- ■ Remastered - FAQ
- ■ Controller Support
- ■ System Requirements
- ■ Available Classes
Steam
- ★ Need your account deleted to use your Email for Steam?
- ★ Can I switch my account over to Steam?
- ■ Can I upgrade my Steam package?
- ■ api-ms-win-crt-runtime-I1-1-0.dll missing
- ■ How to create a Forum account - Steam users
- ■ Error Code 12
Account
- ★ Handling of your Personal Data
- ★ Account Security
- ■ Humble Bundle FAQ
- ■ 2-Step Verification FAQ
- ■ Updated Packages
- ■ Upgrading your Starter's or Traveler's Package
Gameplay
- ★ Pearl Shop Items - Marketplace Registration Limit
- ★ Shakatu Seals
- ★ Used failstacks and/or desire stacks wrongly
- ■ Error: Cannot leave the guild. There's a guild item in your inventory.
- ■ Basteer Weapons
- ■ Can I change my Horoscope?
Payment
- ★ Game refund Policy
- ★ How the Pearl Shop layout works
- ★ How to purchase Kakao Cash
- ★ How to use the Coupon Book
- ★ Pearl Item Refund / Transfer Policy
- ■ Credit/Debit Card Issues
Technical
- ★ [Client] Framerate Improvement
- ★ [Client] General Client Troubleshooting
- ★ [Launcher] General Launcher Troubleshooting
- ★ [Xigncode] General Xigncode Troubleshooting
- ■ [Client] Black Desert Online is not responding
- ■ [Client] Black screen while loading