Knowledge Base
Announcements
- ★ Archers, make sure to save your Customization Data!
- ★ [Pre-Registration] Archer Sign-Up Event & Rewards
- ★ Client Authentication System - Authentication Failure
- ★ Client Authentication System
- ★ Pearl Item Gifting has been temporarily disabled from October 19th, 2018.
- ★ Character Stuck? Please file a ticket under "In-game > Stuck" for quick help.
General Information
- ★ Controller Support
- ★ System Requirements
- ★ Supported Countries - IP Block
- ★ Downloading Black Desert Online
- ★ Buying the game
- ★ Supported Languages
Steam
- ★ Can I upgrade my Steam package?
- ★ Need your account deleted to use your Email for Steam?
- ★ How to claim DLC for STEAM users
- ★ Steam Launcher - Changing Regions
- ★ Steam Error Codes
- ★ Can I switch my account over to Steam?
Account
- ★ Handling of your Personal Data
- ★ 2-Step Verification FAQ
- ★ Upgrading your Starter's or Traveler's Package
- ★ Account Page - Claiming Coupons
- ★ Gift Package: Codes and Rewards
- ★ Account Security
Gameplay
- ★ Error: Cannot leave the guild. There's a guild item in your inventory.
- ★ Can I change my Horoscope?
- ★ Can you speed up the 'Character Deletion' timer?
- ★ Night Vendor
- ★ Pearl Shop Items - Marketplace Registration Limit
- ★ Shakatu Seals
Payment
- ★ Game refund Policy
- ★ How the Pearl Shop layout works
- ★ How to purchase Kakao Cash
- ★ How to use the Coupon Book
- ★ Pearl Item Refund / Transfer Policy
- ■ Credit/Debit Card Issues
Technical
- ★ [Client] Framerate Improvement
- ★ [Client] General Client Troubleshooting
- ★ [Launcher] General Launcher Troubleshooting
- ★ [Xigncode] General Xigncode Troubleshooting
- ■ [Client] Black Desert Online is not responding
- ■ [Client] Black screen while loading