Dear traveling Adventurers,
You may have noticed that some items arrive in your mailbox in the stacks where otherwise these items may not be stackable.
If you are getting the "Imperfect fixed item information" error upon trying to claim items from your mailbox, it may mean that you are trying to claim too many items at once which will not stack in your inventory, but are stacked attached to your mail.
Please try claiming the items 1 by 1 instead, and it should work.
If it's still not working even after that, please contact our support team through the button below.