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2-Step Verification FAQ

How can I activate 2-Step Verification?

You can activate 2-Step Verification by going directly to the security section of your Account page on www.blackdesertonline.com, clicking “Activate”, and following the easy 4-step activation process.

 

How can I deactivate 2-Step Verification?

You can deactivate 2-Step Verification by going to the security section of your Account page on www.blackdesertonline.com and clicking the “Deactivate” button for 2-Step Verification. Once this is done, launch Google Authenticator on your mobile phone and delete the row displaying the old verification code.

 

Do I have to pay to use 2-Step Verification?

2-Step Verification is a completely free feature. No payment is required to install Google Authenticator or activate 2-Step Verification on your account.

 

I scanned the QR code but the verification code displayed on Google Authenticator does not validate the synchronization.

If you encounter such issue, the problem might arise from the time difference between your phone and Google’s servers. To solve this, please follow these steps:

1. Go to Google Authenticator settings
2. Select “Time correction for codes”
3. Select “Sync now”

You can now try the new verification code displayed on the Google Authenticator app. If it still doesn’t work, please contact our Customer Support.

 

What should I do once Google Authenticator is installed?

Once Google Authenticator is installed, click “Begin setup”. You will be prompted to scan a QR code or enter a key manually. 

Scan barcode: 
Scan the QR code. Once this is done, you will be redirected to the codes page where you will see a new row called “Kakao Games” with a verification code displayed. Continue to access Step 3 of activation and enter this code. 

Enter the Key provided:
You will be asked to enter an account name. We suggest you enter “Kakao Games”. Next, enter the key and make sure the option is “time-based”. Once this is done, click “Continue” and enter verification code displayed.

 

How do I move my 2-Step Verification to a new phone?

If you’re changing your phone, here's what you need to do:

1. Log into www.blackdesertonline.com and go to "Account"
2. Turn off 2-Step Verification.
3. Activate 2-Step Verification using Google Authenticator on your new phone.

 

What is 2-Step Verification and how does it work with my Account?

2-Step Verification is a feature that adds an extra layer of security when logging in to your account. After entering your email and password, you will be asked to provide a verification code displayed on the Google Authenticator app installed on your mobile. This means that logging onto Black Desert Online will now require something you know (your password) and something you have (your verification code from your smartphone).

 

How do I log into my account if I do not have access to Google Authenticator?

If you have enabled two-step verification for your account and are unable to access Google Authenticator, you can still use one of the six recovery codes provided during the two-step verification setup and activation process. If you have lost or already used all your recovery codes, you will need to contact our Customer Support to regain access to your account.

 

How can I get my recovery codes?

Your recovery codes are only provided during the two-step verification activation process. Please make sure you save and store them properly. If you have lost your codes, please contact our Customer Support to regain access to your account.

 

My smartphone camera broke! Isn’t there any other way to access 2-step Verification other than scanning a QR Code?

You can enter the Key stated under the QR code directly to register.

 

I changed my phone number / I lost my phone!

Even if you change phone numbers, Google Authenticator and the 2-Step Verification function will continue to work.

However, if you are completely changing your smartphone device, you will need to re-setup 2-Step Verification.

1. Log into www.blackdesertonline.com using a recovery code and go to "Account"
2. Turn off 2-Step Verification.
3. Activate 2-Step Verification using Google Authenticator on your new phone.

If you have lost your codes, please contact our Customer Support to regain access to your account.

 

Can other OTP programs other than Google Authenticator be used?

Currently other programs other than Google Authenticator are not available/accessible.

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