[Client] Black Screen While Loading

Visual C++ Redistributables

It may happen that your system is missing crucial redistributable files, causing the game client to be unable to load properly, hence freezing on a black screen and ultimately crashing. To resolve this, make sure that you have all of the following redistributables installed.

Microsoft Visual C++ Redistributable 2015 - 64-bit (x64)

Microsoft Visual C++ Redistributable 2013 - 64-bit (x64)

Microsoft Visual C++ Redistributable 2012 - 64-bit (x64)

Microsoft Visual C++ Redistributable 2010 - 64-bit (x64) 

File Corruption

Corrupted files can cause the client to freeze when loading. Running a file repair sorts issues like this out.

Drivers In Need Of An Update

Sometimes when drivers are outdated, it can lead to Black Screen issues arising. In this case, doing a total overhaul of the drivers is the best way to fix this:

  1. First off, download Display Driver Uninstaller to completely uninstall your Graphics Card Driver.
  2. Once this is done, restart your computer, and then install the most recent driver:
    1. For AMD, install it from here.
    2. For nVidia, install it from here.
  3. Make sure to install the latest driver with a Clean Install.
  4. Restart your computer again.

Issue not solved?

Submit a request