Oftentimes, the Technical Support team will need to look at your xigncode.log file, which contains useful, non-personal information about detections occurred by Xigncode. If you are able to replicate the errors, then it is suggested that you follow the steps below:
- Launch the game.
- Once you get the suspicious program detected window, press the LOG button.
- A window will open, move the xigncode.log file located in this directory to a convenient place that you can find and access with ease.
- Attach the xigncode.log file to the ticket.
In the case you are unable to replicate this error (and subsequently, the suspicious program window popup), you will be able to find your xigncode.log in the following (by default installation) path.
C:\Program Files (x86)\Black Desert Online\bin64\xc\na\2