Account Security

Keeping your account safe and secure is important to all of us at Kakao Games. However, some measures can only be implemented on player side. In order to protect your Black Desert Online Account from malicious access, please review the following information.

1. Viruses / Rootkits
2. Spyware / Keyloggers
3. How to protect your account
4. General safety tips

1. Viruses / Rootkits

These can be hidden on your PC, causing damage to your files, affecting the performance of software or even your hardware. They commonly get on your system through email attachments or other downloads. Once your system is infected it can be difficult to remove them. You will find further information below that will help you if you think you have one.

2. Spyware / Keyloggers

These can monitor your PC and also affect its performance. Its also the most common way for people to get hold of your passwords so they can access any internet accounts you have, including your Black Desert Online account. You can find some more information below about software you can install to detect and remove these.

3. How to protect your account

In order to protect your account from malicious access please take the following steps;

  • Reset your Black Desert Online password often!
  • Use an antivirus from a trusted vendor. Security Essentials by Microsoft is a great, lightweight choice that is fully compatible with Black Desert Online and our Anti-Cheat software. In case you are using Windows 8/8.1/10, your system will have Windows Defender installed by default, which is the successor of Security Essentials, and you will only have to enable it by going to Settings > Update & Security > Windows Defender.
  • Besides Microsoft's Security Essentials, Malwarebytes 3 is also a very useful tool that will keep your system clean and safe. This antivirus scans for keyloggers, rootkits, spyware and malware on your PC, which may not be picked up by normal antivirus software. These scans can be performed once every few days, and a real-time protection will not be needed if you are already using an other antivirus.
  • Use a complex, long and secure password, in order to stay protected from brute force attacks and your password being guessed.
  • Regularly change the Password & Security questions for all of your email addresses & online accounts.
  • Make sure your passwords for Black Desert Online, your email address, and all social media websites are all different.
  • Refrain from using Adobe Flash. This software is outdated and contains a lot of security holes that can put your system at risk. All major browsers now use HTML5, which is a much safer solution to viewing online multimedia content that doesn't require any additional software to be downloaded.
  • Ensure your Windows is always up to date, especially during critical updates as these may protect you against larger threats.
  • Use 2-factor authentication for your login. This is one of the most secure layers of protection, that will usually require a verification code sent to your phone in order to proceed with your login session when connecting from unknown locations.

4. General tips

  • Never share your account with another person.
  • Never buy from a Third Party website. Accounts and Kakao Cash can only be legitimately bought through our own official website and approved vendors (such as Steam).
  • Beware of phishing attempts, such as players asking for hints related to yourself, or your account information. "Fake" Black Desert Online websites can also be crafted to steal your information, by redirecting you to a Login page that mirrors our official one, but is in fact a different (eg. - the L from "online" is missing). To stay secure from these kind of attacks, make sure that the domain you are accessing always starts with
  • Check the third-party website If you see your email has been compromised e.g. through a data leak, immediately change your password, add 2FA to your account and consider an email change to a new address
  • If playing on another computer, make sure your account email is NOT saved on the launcher.
  • If you ever receive an email from Black Desert Online, always make sure that it's verified.
  • A strong password is the difference between getting cracked, and having an invincible account.
  • We will never advertise things such as free Pearls in-game via the in-game chat. All promotions can be found on our website.
  • A Kakao employee will never ask for your password. Do never include your password in a support request!

If you do believe you have been hacked, please contact Customer Support immediately by sending in a ticket below.

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