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Character Stuck? Please file a ticket under "In-game > Stuck" for quick help.

Make sure to add the following information:

  • Character name: 
  • Server: 
  • Place where you are stuck: 

If you add a screenshot, we can also forward the bugged place to the developers so that no one will get stuck again there in the future.

If we don't get to you fast enough please try the following to get "unstuck":

Stuck in a wall/Tree Elevator/Kamasylvia Tower

  • Use a dash skill
  • Use escape from the menu
  • Crouch with Q while in non-combat stance and re-log
  • Use transport character menu
  • Ask a friend to duel and kill your character (sorry!)

Stuck under the map

  • Use escape from the ESC menu
  • Use transport character menu

Stuck in the ocean

  • Use Traveler's Map
  • Use [Loyalties] Old Moon Distress Call
  • Use escape from ESC menu

Stuck on Islands (solutions may vary based on the island)

  • Use Ferries
  • Use [Loyalties] Old Moon Distress Call
  • Use escape from ESC menu

 

Issue not solved?

Submit a request