If you are having connection issues, please download and run the attached program and put in the correct IP based off server (So use the NA if you are playing on the North American server, EU when in Europe):
- NA: 184.108.40.206
- EU: 220.127.116.11
Please uncheck the "resolve names" setting under the "Options" (button).
Click Start with the IP in the box, let it run for a minimum of 100 Packets. Stop it and save file to text file and upload it to a ticket under the category Lag or Disconnecting.