Missing Characters

If you find that your characters are missing, you are most likely logging in to the wrong region or server.
Restart the game, and click the Cogwheel icon at the top of your launcher to make sure you are connecting to the correct region, either North America or Europe.

If you are connected to the right region and still have missing characters, be sure that you are logging in with the correct credentials.

If your problem still persists, completely log out, close the game launcher, and launch it again.

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