If you feel that a customer support agent has mishandled your issue or you wish to file a complaint, please send an email to firstname.lastname@example.org detailing the nature of your complaint and referencing the ticket ID.
Your complaint will be reviewed by a senior customer support agent and you will receive an email detailing their investigation.
Any decisions made based on this investigation will be final.
Also note, we will only respond to issues where a Customer Support Agent has mishandled an issue, we will not answer general questions submitted here. If your ticket has not been answered yet, we ask for your patience. It will be dealt with as soon as it is assigned to an agent.