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Error Code

Error code -7

Please open a command prompt and type this command:
netsh int ip reset c resetlog.txt

This is a command in windows to reset the TCP/IP. TCP/IP stands for Transmission Control Protocol/Internet Protocol, and it is a type of protocol used to communicate with other computers. If your computer is able to ping other IP addresses and you are still not able to pull up any webpages then reset the TCP/IP by using the above command.

If the above doesn't work, we also suggest performing a DNS cache clear to solve the issue:

Windows 8/10
1. On your keyboard, press Win+X to open the WinX Menu.
2. Right-click Command Prompt and select Run as Administrator.
3. Run the following command: ipconfig /flushdns
4. If the command succeeds, the system returns the following message: Windows IP configuration successfully flushed the DNS Resolver Cache.

Windows 7
1. Click Start.
2. Enter cmd in the Start menu search text box.
3. Right-click Command Prompt and select Run as Administrator.
4. Run the following command: ipconfig /flushdns
5. If the command succeeds, the system returns the following message: Windows IP configuration successfully flushed the DNS Resolver Cache.


Error code 402

This error happens when a user attempts to login to the launcher on an unverified account.

To fix this issue, verify your email.


Error code 2001

This can happen if the client is still running in the background. Please check your system tray or task manager and close the application from there.

  • Check if the BDO client is running
  • Check System Tray icon and processes in Task Manager   
  • If the BDO client is running, close it in Task Manager with the End Task button
  • If this doesn't fix the issue, force close the XIGNCODE3 processes from the Windows Task Manager


Error code 2002

This error happens whenever there is not enough disk space left.

To fix this issue, free up space on the hard drive you are trying to install the game on, or select a different hard drive.


Error code 13200

This error results from a firewall or anti-virus breaking the connection. This happens if the user uses a proxy which does not support FULL-HTTP spec.

We are looking for a potential solution to this but for now disable the firewall/antivirus.


Error code 14002

This error affects almost only French players. It results from a routing issue between the player and the Akamai servers from which the client is downloaded.

The following workaround seems to solve the issue:

  1. go to the Control panel -> Network and Internet -> Network and sharing center
  2. click on the network card you are using
  3. select "Properties"
  4. select Internet Protocol Version 4 and click on "Properties"
  5. at the bottom of the pop up, click on "Use the following DNS server address:" and enter in the first field "8.8.8.8" and in the second one "8.8.4.4" and click on "OK"
  6. then select the Internet Protocol Version 6
  7. at the bottom of the pop up, click on "Use the following DNS server address:" and enter in the first field "2001:4860:4860::8888" and in the second one "2001:4860:4860::8844" and click on "OK"
  8. close everything and restart the client.


Network Errors: 12005, 12006, 12008, 12009

These are related to a network problem. Best practice is to Flush your DNS and clear your TCP/IP.

If that doesn't solve the issue, try the following steps to fix it:

Windows 10:
Go to settings, click "Network and Internet", click "Proxy" turn off all settings.

Windows 7:
Click "Start", click "Control Panel", click "Network and Internet", click "Internet Options", click the "Connections" tab, click "LAN Settings", turn off all options.

Additionally, please also try this:

  • Power cycle modem/router: Shut down all computers connected to the modem/router. Power down and unplug the modem and the router if you're using one. Plug in and turn on the modem and router, and allow them to completely boot up until the front panel connection lights on the modem show a steady connection.
  • Disable antivirus
  • Disable firewall
  • If using Wifi connection, switch to wired connection if possible
  • Turn off any VPN or ping booster
  • Make sure your router, firewall, ISP is not blocking the ports 8888 and 9991 - 9993
    You can check this here: http://portquiz.net:8888/
    If you can see the homepage - it's okay.
    If you can't see it - you have your 8888 and 9991 - 9993 port blocked by router/firewall/ISP.

We also suggest trying to connect to the internet without the router (ie: plug your net cable directly to your computer) to make sure it's not a router related problem.

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