- the ticket has been submitted within 14 days as from the date of purchase, and
- the Kakao Cash has not been used to purchase Pearls.
No refund will be issued if you have used the Kakao Cash to purchase Pearls, regardless of whether the Pearls were used or not.
Pearls are shared between the characters of your account which are located on the same server (not on the same region). Pearls claimed on a server cannot be used on another server or another region. Pearls will not be refunded in Kakao Cash.