No Verification / Password Reset Email

  1. General tips

Sometimes, the confirmation email takes up 90 minutes to be delivered. This has been reported by users on Gmail. Since the issue is not on our side, we cannot provide any assistance.

If you have not received the confirmation email when you registered your account on the Black Desert Online official Website, please check the "spam" or "junk" folder of your mailbox or, if you are using Gmail, the "Promotions" tab of your inbox.

If you cannot find the confirmation email, you can try to send another, via the account page on the Black Desert Online official Website. You should also try to connect from a different web browser.


  1. Hotmail/outlook tips

The verification email should be in the Junk folder of your hotmail/outlook inbox.

If you do not find it there, it means that your hotmail settings are auto-deleting spam. You need add "" ​to your list of authorized senders. To do so:

  • Login on the website
  • Go to "Options" on the top right of the page
  • Click on "Safe and blocked senders" under "Preventing Junk email"
  • Go to safe senders and add the​ email address​
  • Go to the website and request the verification email be sent again

If none of the above worked, please contact customer support by sending in a ticket below.


3. Steam users

Since you've purchased Black Desert Online on Steam's platform, you will need to log in via the Steam client. Logging on our website with the same credentials that you use to log into Steam will unfortunately not work, as your account is tied to Steam itself and not our own platform. You will be able to launch the game by opening your Steam Library, selecting Black Desert Online and clicking "Play".

If you wish to reset your Steam account password, you can do so through Steam itself.

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