There is a known issue regarding boats starting to float in the air in certain areas while sailing.
The areas where this is reported to occur the most are Kuit Islands, Balenos Islands, Riyed Island, Lisz Island, and Al-Naha Island. Our team is working on addressing this. If this happened to you please submit a ticket under “Gameplay > Stuck” and provide us with this information:
- Character Name:
- Approximate place where you are stuck:
- Approximate date and time of incident:
We will teleport your character and boat to the safest location. If you are online, we will kick you in order to teleport your character safely. It is best to either be offline or play on a different character after submitting a ticket.
In the meantime please refrain from the following:
Jumping off your boat while in air- You might lose certain crystals and experience. It is considered a PvE death which results in the following:
- Crystal Breaking
- Losing Enchant levels of equipped items when you have negative karma.
- Experience Loss~ approximately 1-2% of experience will be lost.
Elion’s Tear~if you jump off your boat and use a tear to revive yourself please tell us the approximate date and time of consumption. We will check your logs to verify the use of this item and restore accordingly.
However Customer Support is unable to restore experience loss.
Any other items asides from the Elion’s tear and crystals listed lost or destroyed in the process as previously stated, please tell us the name of the items as well as the approximate date and time. We will check your logs to verify these items and restore accordingly.
Remote collecting your boat and Using Escape- You can use the Escape function to go to a safe place instead of floating in the air but this will only move your character and not your boat. If you choose to remote collect your boat you will have to pay silver and your boat will have 0 hp. Your boat will be sent to the wharf where you clicked remote collect if there is nothing in the inventory of your boat. If you do have items in its inventory it will be sent to the nearest wharf.
Re-logging- If you logout and log in again your character’s state will remain the same. Be careful if you do this because you might fall off and as previously stated you might lose crystals and experience.