• Failed to read launcher version
This error can happen when the launcher is unable to contact the server.
The suggested course of action is to:
In case the issue is not fixed, please send in a ticket below for further inspection.
• Black Desert Online Launcher.exe is not responding
Solution: This is caused due to improper proxy settings. Disabling your Proxy Settings will allow you to access the Launcher.
• Only background is visible
• Launcher background is black
Solution: This is an expected behaviour, although instead of downloading files, what happens is a brief file-check to determine where the download was previously paused on, so the launcher can continue from the previous checkpoint. Don't worry, it doesn't actually download everything all over again.
• Download speed suddenly drops after a specific percentage
Issue: The launcher progress bar starts with an incredibly high speed and suddenly drops after reaching a specific percentage.
Solution: This is an expected behaviour and related to the previous issue/point, as the file-check will operate based on your storage device's read speed, and will switch to your internet download speed once the previous checkpoint has been determined.
• "Your country is restricted from accessing our service" error while within our territory of service, or inside military bases
Issue: The launcher will bring up this error if it detects your IP to be outside the territory of service. While it is accurate 99% of the times, there might be cases where players within the territory of service as detected as outside of it.
Solution: Please contact the customer support mentioning your IP address, and a technical support agent will whitelist you upon investigation. In case you are stationed in a military base, request for a static IP from your technical department