There may be some cases in which items are delivered to you via a claimable coupon on your account overview rather than being sent to you in game directly. Some examples of these are:
- Items bought from a sale on the website;
- Items from your game pass;
- Claiming a reward for a gift-pass/guest-pass;
- Exclusive Account Event Rewards (e.g. Awakening Event Winner Rewards, Screenshot Event Rewards);
How to claim the rewards?
Claiming rewards from your Account Overview is easy. Simply log into your account at www.blackdesertonline.com which should enable a new button in the top right corner of the website:
Clicking on this button will take you to your account overview.
You can alternatively click this link to be taken their directly.
From your Account Overview, shown below, you can find useful information about your account - including the Coupon List which details all of the coupons currently available to you:
In this case there is a Value Pack (30 Days) that can be claimed and sent to your characters in the game.
Clicking on the red “AVAILABLE” button will open the below screen, letting you choose the region to send the item to in game.
Clicking on confirm will bring you to the confirmation overview where you can review your choice: