How can we guide you?
Announcements
Gameplay
- ■ How to breed Horses
- ■ How to use Black Spirit Essence
- ■ One-time transfer of Horse Flute
- ■ Shakatu Seals
- ■ GM Impersonation
- ■ Name Change Coupons & Swapping Names
Payment
- ■ How to purchase Kakao Cash
- ■ How to use the Coupon Book
- ■ Bought a Gift Pass and missing the coupon?
- ■ Pearl item refund Policy
- ■ Game refund Policy
- ■ Payment Methods
Account
- ★ Account Security
- ■ My password has been reset
- ■ Account Page - Claiming Coupons
- ■ Facebook Login
- ■ Redeeming your Guest Pass or Starter's Package
- ■ IP Block
Technical
- ★ EU Server Latency Issues
- ★ Black Desert Online Steam Launcher has stopped working
- ■ Steam Launcher - Changing Regions
- ■ Steam Launcher Error Codes
- ■ Graphical issues
- ■ How to disable your Proxy settings