How can we guide you?
XBOX / PS4
Customer Support
Announcements
- ★ Twitch Drop Event 10-07-2020 (after maintenance) to 10-21-2020 (before maintenance)
- ★ [Season] How to convert your Season gear
- ★ Graduating Early from the Summer Season Server
- ★ FAQ - Graduating Early from the Summer Season Server
- ★ Season Server FAQ
- ★ Are you an Xbox/PS4 Player?
General Information
- ★ Policy regarding threats of suicide and suggesting suicide
- ★ System Requirements
- ★ Available Classes
- ★ Supported Countries - IP Block
- ★ Supported Languages
- ■ Special Pearl Shop Offer: Big Weight Pack [Policy]
Steam
- ★ Need your account deleted to use your Email for Steam?
- ★ How to claim DLC for STEAM users
- ★ Can I switch my account over to Steam?
- ■ Can I upgrade my Steam package?
- ■ api-ms-win-crt-runtime-I1-1-0.dll missing
- ■ How to create a Forum account - Steam users
Account
- ★ Handling of your Personal Data
- ★ 2-Step Verification FAQ
- ★ Upgrading your Basic / Standard Package
- ★ Account Page - Claiming Coupons
- ★ Account Security
- ★ Email Change
Gameplay
- ★ Dim Magical Armor/Weapon Phase Out
- ★ [Mounts] Breeding Horses
- ★ [Mount] Mount Skill Coupons
- ■ Error: Cannot leave the guild. There's a guild item in your inventory.
- ■ Basteer Weapons
- ■ Deleted ingame items
Payment
- ★ Game refund Policy
- ★ How the Pearl Shop layout works
- ★ How to purchase Kakao Cash
- ★ How to use the Coupon Book
- ★ Pearl Item Refund / Transfer Policy
- ■ Credit/Debit Card Issues
Technical
- ★ The Ultimate Troubleshooting Guide
- ★ [Client] Framerate Improvement
- ★ [Client] General Client Troubleshooting
- ★ [Launcher] General Launcher Troubleshooting
- ★ [Xigncode] General Xigncode Troubleshooting
- ■ [Client] Black Desert Online is not responding