How can we guide you?
Announcements
General Information
- ★ System Requirements
- ★ Available Classes
- ★ Supported Countries - IP Block
- ★ Downloading Black Desert Online
- ★ Buying the game
- ★ Supported Languages
Gameplay
- ★ Can you speed up the 'Character Deletion' timer?
- ★ Deleted ingame items
- ★ Dim Magical replacements
- ★ Items Claimed on the Wrong Character
- ★ Used failstacks on wrong item/character
- ★ Weekend Double Attendance Rewards
Payment
- ★ How to use the Coupon Book
- ★ Invalid Coupon Number
- ★ Pearl item refund Policy
- ■ Bought a Gift Pass and missing the coupon?
- ■ Credit/Debit Card Issues
- ■ Game refund Policy
Account
- ★ Account Page - Claiming Coupons
- ★ Account Security
- ★ Updated Packages
- ■ Account Banned or Suspended
- ■ Account Recovery
- ■ Cannot Create an Account
Steam
- ★ How to create a Forum account - Steam users
- ★ Error Code 12
- ★ How to claim DLC for STEAM users
- ★ Black Desert Online Steam Launcher has stopped working
- ■ api-ms-win-crt-runtime-I1-1-0.dll missing
- ■ Steam Verification and Error Code 112
Technical
- ★ .PAP File Errors
- ★ Error Code
- ★ Error occurred while reading files. On 32bit environment, it could be memory issue.
- ★ Failed to Connect & Now Processing
- ■ AMD Radeon Driver problem
- ■ Black Desert Online Launcher has stopped working