How can we guide you?
Announcements
General Information
- ★ System Requirements
- ★ Available Classes
- ★ Supported Countries - IP Block
- ★ Downloading Black Desert Online
- ★ Buying the game
- ★ Dissatisfied with Customer Service
Gameplay
- ★ Deleted ingame items
- ★ Items Claimed on the Wrong Character
- ■ How to breed Horses
- ■ How to lose a Guild Leadership in 7 days!
- ■ How to use Black Spirit Essence
- ■ One-time transfer of Horse Flute
Payment
- ★ How to use the Coupon Book
- ★ Pearl item refund Policy
- ■ How to purchase Kakao Cash
- ■ Bought a Gift Pass and missing the coupon?
- ■ Game refund Policy
- ■ Payment Methods
Account
- ★ Account Page - Claiming Coupons
- ★ Account Security
- ■ My password has been reset
- ■ Facebook Login
- ■ Redeeming your Guest Pass or Starter's Package
- ■ Forum Name Change
Steam
- ★ Can I upgrade my Steam game package?
- ★ How to claim DLC for STEAM users
- ■ Steam Verification and Error Code 112
- ■ Steam Launcher - Changing Regions
- ■ Steam Launcher Error Codes
- ■ Black Desert Online Steam FAQ
Technical
- ★ EU Server Latency Issues
- ★ Black Desert Online Steam Launcher has stopped working
- ■ Graphical issues
- ■ How to disable your Proxy settings
- ■ How to flush your DNS & Reset TCP/IP
- ■ Launcher issues