How can we guide you?
Announcements
General Information
- ★ System Requirements
- ★ Supported Countries - IP Block
- ★ Downloading Black Desert Online
- ★ Buying the game
- ■ Free Pearls
- ■ Controller Support
Steam
- ★ Can I upgrade my Steam package?
- ★ Need your account deleted to use your Email for Steam?
- ★ How to claim DLC for STEAM users
- ■ api-ms-win-crt-runtime-I1-1-0.dll missing
- ■ How to create a Forum account - Steam users
- ■ Error Code 12
Account
- ★ Account Page - Claiming Coupons
- ★ Gift Package: Codes and Rewards
- ★ Account Security
- ■ Handling of your Personal Data
- ■ Pre-order Bonus Rewards and Game Passes FAQ
- ■ Updated Packages
Gameplay
- ★ Dim Magical Item Replacements
- ★ Giant's Lightstone FAQ
- ★ Pearl Shop Items - Marketplace Registration Limit
- ★ Shakatu Seals
- ★ Unstoppable Thirst for Power FAQ
- ★ Used Failstacks/Hope Stacks wrongly
Payment
- ★ How to purchase Kakao Cash
- ★ How to use the Coupon Book
- ★ Pearl Item Refund / Transfer Policy
- ■ Credit/Debit Card Issues
- ■ Game refund Policy
- ■ Invalid Coupon Number
Technical
- ★ [Client] Framerate Improvement
- ★ [Client] General Client Troubleshooting
- ★ [Launcher] General Launcher Troubleshooting
- ★ [Xigncode] General Xigncode Troubleshooting
- ■ [Client] Black Desert Online is not responding
- ■ [Client] Black screen while loading