How can we guide you?
Announcements
General Information
- ★ System Requirements
- ★ Available Classes
- ★ Supported Countries - IP Block
- ★ Downloading Black Desert Online
- ★ Buying the game
- ★ Supported Languages
Gameplay
- ★ How to purchase a new Matchlock for Terrmian Waterpark Event Quest
- ★ Weekend Double Attendance Rewards
- ★ Can you speed up the 'Character Deletion' timer?
- ★ Deleted ingame items
- ★ Items Claimed on the Wrong Character
- ■ How to determine what is making your character's inventory 'too heavy'
Payment
- ★ Invalid Coupon Number
- ★ How to use the Coupon Book
- ★ Pearl item refund Policy
- ■ How to purchase Kakao Cash
- ■ Bought a Gift Pass and missing the coupon?
- ■ Game refund Policy
Account
- ★ Updated Packages
- ★ Account Page - Claiming Coupons
- ★ Account Security
- ■ Upgrading your Starter's or Traveler's Package
- ■ My password has been reset
- ■ Facebook Login
Steam
- ★ Error Code: 12
- ★ How to claim DLC for STEAM users
- ■ Steam Verification and Error Code 112
- ■ Steam Launcher - Changing Regions
- ■ Steam Launcher Error Codes
- ■ Black Desert Online Steam FAQ
Technical
- ★ EU Server Latency Issues
- ★ Black Desert Online Steam Launcher has stopped working
- ★ Error Code
- ■ Changing your DNS to use Google Open DNS
- ■ Graphical issues
- ■ How to disable your Proxy settings